Delivery Policy
Effective 30 September 2026 · Version 1.0 · Jogajog is a product of Rabbit’s Hat LLC.
Jogajog is a digital software service (software-as-a-service). Nothing physical is shipped, so “delivery”
means the activation of your service and the handover of your organization’s app. This policy explains what you
receive, when, and how.
1. What is delivered
- Subscription service: access to your organization’s directory and communication workspace at
https://<your-workspace>.jogajog.app(Shared app), a branded installable web app on your own
domain (Branded PWA), or a dedicated white-label app published to Google Play under your own developer account
(White-Label app). - Concierge onboarding: import of your member list, organizational structure, visibility defaults and
branding, included with every package. - Messaging Wallet credit: prepaid SMS/WhatsApp credit added to your wallet.
- Add-on modules: features such as Collections, Digital ID, Events or Job board, activated in your workspace.
- Invoices and receipts: delivered by email to your administrator and available in Admin → Plan & billing.
2. Delivery times
| Item | Delivered |
|---|---|
| Subscription activation / renewal after online payment (Paystation: bKash, Nagad, Rocket, Upay, cards) | Automatically within minutes of the gateway confirming payment; at most 24 hours |
| Subscription activation after manual payment (bKash/bank transfer against an invoice) | Within 1 business day of the transaction ID being received and matched |
| Messaging Wallet top-up | Credited immediately on confirmed online payment; within 1 business day for manual transfers |
| Add-on module activation | Immediately on payment confirmation |
| Concierge onboarding — live demo with your real data | 3–5 business days from receiving your member list |
| Concierge onboarding — go-live and member invitations | 5–7 business days from receiving your member list, after your approval |
| Branded PWA (custom domain) | Within 5 business days of you pointing your domain’s DNS to us |
| White-Label app on Google Play | Build submitted within 10 business days of receiving your developer-account access and brand assets; publication timing is decided by Google’s review (typically 1–7 days) |
Business days are Sunday to Thursday, excluding Bangladesh public holidays. Timelines assume you provide the
required inputs (member list, brand assets, domain access, developer account) — we will tell you within one
business day if anything is missing.
3. How delivery is confirmed
You receive an email at the administrator address on file when your workspace is live, when an invoice is paid,
and when a white-label app is submitted and published. Your administrator can verify the subscription status at any
time in Admin → Plan & billing.
4. Delays and failures
- If an online payment is confirmed but your subscription is not active within 24 hours, email
support@jogajog.app with your invoice number and transaction ID; we
reconcile it manually and activate your service. - If the gateway reports a payment as failed or pending, nothing is delivered and nothing is charged until it
succeeds. You may retry or pay manually. - App-store review outcomes are outside our control; if Google finally rejects a white-label app for reasons not
attributable to your content, the Branded PWA remains available and the setup fee is refunded per the
Return & Refund Policy.
5. No physical shipping
We do not ship physical goods. Printed materials (for example, digital ID cards you choose to print) are produced
by you or your own vendor from the files we provide.
6. Contact
Jogajog (যোগাযোগ), Chinishpur, Narsingdi Sadar, Narsingdi 1602, Bangladesh · +880 1342-292469 ·
support@jogajog.app. Jogajog is a product of Rabbit’s Hat LLC.