Return & Refund Policy

1. Scope

This policy governs returns and refunds for all Jogajog fees: recurring subscription components (tier base,
member band, add-on modules), prepaid Messaging Wallet credit (SMS/WhatsApp), and one-time white-label fees.
Jogajog is a digital service, so a “return” means cancelling the service; there are no physical goods to send back.
All amounts are in Bangladeshi Taka (BDT) unless your subscription is billed in USD.

2. 14-day money-back guarantee (first subscription)

New customers may cancel within 14 days of their first paid subscription and receive a full refund
of subscription fees paid, provided fewer than 500 SMS have been dispatched. The value of consumed Messaging Wallet
credit and any third-party fees already incurred are deducted; unused paid credit is refunded in full.

3. Recurring subscriptions

• Monthly plans can be cancelled effective at the end of the current month; there are no partial-month refunds.
• Annual plans can be cancelled effective at the end of the current annual term. If you terminate because of
  our uncured material breach, or object to a material change to the Terms, we refund the prepaid, unused months pro rata.
• Downgrades (tier, member band or module deactivation) take effect at the next billing cycle; no mid-cycle refund of the difference.

4. Messaging Wallet credit (prepaid)

• Credit is consumed when a message is accepted by the carrier or aggregator. Consumed credit is non-refundable,
  except where a metering error or a fault in our systems is demonstrated — then we restore the affected credit or refund its value.
• Unused paid credit does not expire while your account is active and is refundable at purchase value on account
  closure, on written request within 90 days, less payment-processing fees.
• Promotional or gifted credit (including the ৳200 starter credit) has no cash value and is not refundable.

5. White-label fees

• The one-time white-label setup fee is refundable in full before store-listing work begins; 50% refundable after work
  begins but before the first store submission; non-refundable after the first submission.
• Store registration fees (for example Google’s developer fee) are paid by you directly to the store and are outside this policy.
• If a store finally rejects your app for reasons not attributable to your content or conduct, and you decline the Branded
  PWA alternative, we refund the setup fee in full.

6. Service credits for outages

If monthly uptime falls below 99.5% (excluding announced maintenance), you may request a service credit of 5% of that
month’s subscription fee per full percentage point below target, capped at 50% of the monthly fee. Credits apply to future
invoices and are the exclusive remedy for availability shortfalls.

7. Duplicate, failed or mistaken payments

• A payment that the gateway reports as failed or pending is never charged to your service; if money left your account
  anyway, it is reversed by the gateway or refunded by us in full.
• A duplicate payment for the same invoice is refunded in full, automatically once identified or within 3 business days of your request.
• Payments made in error to a wrong invoice are re-allocated or refunded at your choice.

8. How to request a refund, and how you receive it

1. Email support@jogajog.app from your administrator address with the invoice
   number, the transaction ID and the reason. You may also call +880 1342-292469 (Sunday–Thursday, 9:00–18:00 BST).
2. We acknowledge within 1 business day and decide within 5 business days.
3. Approved refunds are issued within 14 business days to the original payment method: payments made through
   our gateway partner Paystation (bKash, Nagad, Rocket, Upay, cards) are refunded through the gateway to the same wallet or
   card; manual bKash or bank-transfer payments are refunded to the same bKash number or bank account. Gateway or bank
   processing fees may be deducted where stated above.
4. You receive a refund confirmation by email with the reference number.

Chargebacks or wallet disputes raised without first contacting us may result in suspension of the service pending resolution.

9. Contact

Jogajog (যোগাযোগ), Chinishpur, Narsingdi Sadar, Narsingdi 1602, Bangladesh · +880 1342-292469 ·
support@jogajog.app · Trade Licence No. CUP0414. Jogajog is a product of Rabbit’s Hat LLC,
30 N Gould St, Ste R, Sheridan, WY 82801, USA.