Add-ons

Handling members who can’t pay: waivers done with dignity

June 3, 2026 · Jogajog team · 2 min read

Quick answer: Waive an individual charge in two clicks — no public flags, no separate lists. The member’s standing stays intact, the campaign totals adjust, and the decision is recorded privately in the audit trail.

How it works

Waivers are per-charge, so one hard year doesn’t require permanent special status.

Digital ID validity respects waivers — a waived member is a member in good standing.

Reports separate waived from unpaid, keeping the chase list honest.

Frequently asked questions

Who can grant waivers?

Organization admins; each waiver logs actor and timestamp.

Can we set discounts instead?

Issue adjusted charge amounts per audience, or waive the difference case by case.

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