Quick answer: After launch, the directory is the source of truth — spreadsheets become exports, not masters. New joiners enter via the console or small imports; corrections flow through update requests; the old master file retires with honor.
How it works
Parallel spreadsheet maintenance is the number-one cause of drift — pick one master, and it’s the app.
Monthly small imports beat annual mega-imports for payroll-style feeds.
Quarterly exports serve reporting needs without resurrecting shadow masters.
Frequently asked questions
HR keeps its own system — now what?
Let HR export feed periodic imports, or wait for HRIS sync on the enterprise tier.
Who owns data quality now?
Named admins plus unit data owners, with the freshness score as the metric.