Money
What happens when an organization misses a payment?
May 9, 2026 · Jogajog team · 2 min read
Quick answer: The subscription enters past-due and admins receive automated email reminders every three days, numbered and polite. Service continues through the grace window; suspension is a deliberate later step, never a surprise blackout.
How it works
Dunning is a ladder, not a hammer — reminder one is friendly, the trail is documented.
The app never punishes members for an office’s late invoice; core delivery continues during dunning.
Reactivation after settlement is immediate.
Frequently asked questions
How long until suspension?
Persistent non-payment over weeks, with explicit warnings — never an automatic day-one cutoff.
Who receives the reminders?
Every organization admin with an email on file.
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