Quick answer: WhatsApp joins as a second prepaid channel using approved business templates, sharing the same Messaging Wallet and the same rule: zero balance never blocks in-app or push delivery. It activates as business-provider agreements land.
How it works
Template-based delivery keeps organizations compliant with WhatsApp’s business rules.
One wallet funds both channels — no separate balances to babysit.
Channel choice stays per-broadcast: push for most, SMS/WhatsApp for reach-critical sends.
Frequently asked questions
Can we use WhatsApp today?
The groundwork ships in-product; live sending switches on with provider onboarding.
Will prices match SMS?
Each channel carries its own transparent per-message rate in the wallet.